GENERAL TERMS AND CONDITIONS
v2020.02.1
I. Identification
Company name VESI PROCESS
Trade name BITE HELPER
Signs VP
Legal form SARL
Address 57 AVENUE DE NICE
Postal code 06800
City CAGNES SUR MER
Country FRANCE
Email contact @ vesiprocess.com
Website host OVH
II. Introduction
VESI PROCESS® is the holder and / or authorized to use the names "Vesi Process", and also the domains "www.retro-aging.be", and "www.ta65-shop.com". The site and the URL addresses are the property or enjoyment of the company VESI PROCESS® SARL in its entirety, as well as all the rights relating thereto. The Site and the URL addresses as a whole, as well as the elements that compose it (in particular texts, tree structure, software, animations, photographs, illustrations, diagrams, graphic representations, logos, etc.) constitute works of the mind.
In accordance with the laws governing literary and artistic property rights or neighboring rights, the reproduction and representation of all or part of the elements making up the Site are strictly prohibited, unless specifically authorized by VESI PROCESS®. However, hypertext links to the site are authorized without specific requests. All of the brands mentioned are registered trademarks.
In general, the Customer and the company VESI PROCESS SARL expressly accept the possibility of exchanging information by email and electronic messaging.
III. Acceptance of conditions
The customer acknowledges having read, at the time of ordering, the general conditions of sale set out on this screen and expressly declares to accept them without reservation.
These general conditions of sale govern the contractual relations between VESI PROCESS® and its client, both parties accepting them without reservation. These general conditions of sale will prevail over any other conditions appearing in any other document, except preliminary exemption, express and written in the estimate or the invoice of payment of the products.
IV. Products
The photographs illustrating the products do not enter into the contractual field. If errors are introduced, in no case can VESI PROCESS® be held liable. The majority of the products offered to its customers by VESI PROCESS® are available in our warehouse.
The name of each Product makes it possible to distinguish its essential characteristics and in particular the brand, the material, the color, the size.
The Product delivered may sometimes be slightly different from its presentation on the Site. The differences can result from the color quality of the photographs, from the difficulty of making the rendering of the materials appear on the screen or even, without being exhaustive, the technical adaptation. These differences cannot be interpreted as defects of conformity and lead to the cancellation of the sale except in cases in which the differences relate to an essential characteristic of the Product and affect its quality.
V. Order
Automatic recording systems are considered as proof of the nature, content and date of the order.
VESI PROCESS® confirms the acceptance of its order to the customer at the email address that the latter will have communicated.
The sale will not be concluded until confirmation of the actual payment of the order by the bank of the company SARL VESI PROCESS®.
VESI PROCESS® reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order.
The information stated by the buyer, when taking the order commits it: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be, of deliver the product.
The Customer can place their order directly via the Websites, by post, by telephone and by electronic mail.
Order by mail:
The Customer must specify the exact references of the Product (s) ordered, date and sign his request then send it to the following address:
SARL VESI PROCESS
57 AVENUE DE NICE, VP, 06800 CAGNES-SUR-MER, FRANCE
accompanied by a check for the amount of the order, plus delivery costs and other possible costs.
VI. Delivery
After confirmation of the payment of the order in full and of the purchase in EXW, VESI PROCESS® undertakes to deliver to its carrier, all the references ordered by the buyer and this within a maximum period of 45 working days. This transporter undertakes by contract with VESI PROCESS® to deliver the order to the buyer's address provided by VESI PROCESS®.
In the case of transport in a so-called cash on delivery system, the customer undertakes to pay the carrier or his representative the full amount indicated during the order confirmation.
In addition, for deliveries outside mainland France, the customer undertakes to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of order.
Delivery will be made by carrier according to the choice of VESI PROCESS for Europe CEE. Delivery is carried out within the 10am to 4pm time slot by direct delivery of the product to the intended recipient, or in the event of absence, to another person authorized by the customer. Any delays do not give the right to the buyer to claim damages.
Deliveries in EEC countries are made by carrier according to the choice of VESI PROCESS, failing the customer, for deliveries outside the EEC deliveries are made by international postal services or by carrier according to the choice of the customer
In case of apparent defects, the buyer has the right to return under the conditions provided in this document.
Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied.
The goods always travel at the risk of the recipient.
Always check your package upon arrival.
You have 48 hours to make any reservations with the carrier in case of missing or damaged items.
For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery.
If the customer wishes 2 places of delivery, he places 2 orders, with the related delivery costs.
In the event of an out-of-stock item with suppliers of VESI PROCESS SARL, VESI PROCESS SARL undertakes to inform the Client as soon as possible. The provisions of paragraph 2 of article L121-20-3 of the Consumer Code are then applicable. In accordance with the provisions of paragraph 3 of article L121-20-3 of the Consumer Code, the company VESI PROCESS SARL will provide a Product of equivalent quality and price. However, the Customer may exercise their right of withdrawal and in this case, the Customer will be reimbursed for their payment if and only if the payment is effective and has been confirmed, verified and validated by the bank of the company VESI PROCESS SARL.
VII. Retraction
You have a period of 28 consecutive calendar days (from the receipt of the articles) to form an opinion.
Within this period, you have the possibility of returning the articles to us subject to the allocation of a return number by our services (please send us a request by email to the address: contact @ vesiprocess.com).
In case of exchange or refund, return the new item (s) in its original packaging (s), intact, accompanied by any accessories, user manuals and documentation, mentioning on the parcel the return number which will have been provided to you, at the following address:
VESI VP RETOUR
57 AVENUE DE NICE
06800 CAGNES-SUR-MER
FRANCE
In the event of exercise of the right of withdrawal, VESI PROCESS® is required to reimburse the sums paid by the customer, free of charge, except for delivery costs and return costs.
Reimbursement is due within a maximum of 2 calendar months upon receipt of the entire articles.
In case of exchange or refund:
The costs of returning and returning the product are borne by the Customer.
In case of warranty:
Insofar as the Product is recognized as defective and the warranty is activated, the return costs incurred by the Customer for the warranty claim as well as the return costs are the responsibility of the company VESI PROCESS SARL.
However, insofar as the warranty is not recognized, the Product is redirected at the Customer's expense. The costs of returning the Product for the warranty claim will also be borne by the Customer.
VIII. Amount
The amount is expressed in euros EUR or if the website allows it in USD dollars or GBP pounds.
The amount indicated on the product sheets does not include transport and delivery.
The amount indicated in the order confirmation is the final amount, expressed all taxes included and including VAT for France and EEC countries. This amount includes the price of the products, the costs of handling, packaging and conservation of the products, the costs of transport and commissioning.
In the event of a change in the amount of the French VAT rate, the adaptation of the inclusive prices will be immediate, without prior information.
For delivery within the European Union, the amounts take into account the VAT applicable on the day of the order. They are therefore indicated including VAT.
In addition to the amount of the Product, the Customer will have to pay on the one hand the delivery costs, different according to the geographic area concerned, the volume and the weight of the order and on the other hand, any other possible costs indicated during the summary of the order.
IX. Payment
The price or amount invoiced to the customer is the amount indicated on the order confirmation sent by VESI PROCESS®. The products are payable in cash on the day of the actual order.
For any remote or internet order, payment is made by check or by credit card bearing the acronym CB / VISA / MASTERCARD or by transfer to VESI PROCESS or by PayPal paypal @ vesiprocess.com:
Name: SARL Vesi Process
IBAN: FR76 1910 6006 1943 6487 9697 984
BIC: AGRIFRPP891
Bank: Crédit Agricole PCA
VESI PROCESS or its representative allows you to pay online via a bank server in a secure environment.
Your credit card number is therefore directed to the bank's servers, your payment is made directly to a bank in a secure environment.
Payment for the order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by email.
In the event of payment by check, the sale will only be concluded when the bank of the company VESI PROCESS SARL has on the one hand confirmed the cashing of the check and on the other hand verified within a maximum period of 45 days than the check :
-is validated,
-not unpaid,
-is not without provision
-is not the subject of an opposition for loss, theft, fraudulent use, receivership or compulsory liquidation of the issuer.
Furthermore, VESI PROCESS® reserves the right to refuse any order from a customer regardless of the reason, and in particular if there is a dispute.
Verification procedure :
The company VESI PROCESS SARL can set up an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge.
As part of this verification, the Customer may be asked to send VESI PROCESS SARL by email to "contact @ vesiprocess.com", a double-sided copy of an identity document and a copy of the card bank used for payment (double-sided copy, taking care to allow only the first 4 and the last 3 digits of the number to appear on the front and masking the cryptogram and the full number of the bank card which may appear hollow on the back of the card) as well as a proof of address less than 3 months old and / or a Kbis extract less than 3 months old.
The order will only be validated after receipt and verification of the parts sent, and after effective payment
Title retention clause :
The company VESI PROCESS SARL retains full ownership of the Products sold until actual payment of the full price in principal and accessories. Failure to pay, even partial, may result in claims for the Products.
Travel or intervention at home for a service:
Payment is made by check (identity document and proof of address of less than 3 months MANDATORY and only for a payment of less than € 110 incl. a secure payment terminal or by PayPal or by Anytime or by bank transfer to VESI PROCESS:
Name: SARL Vesi Process
IBAN: FR76 1910 6006 1943 6487 9697 984
BIC: AGRIFRPP891
Bank: Crédit Agricole PCA
X. Disputes
This contract is subject to French law.
VESI PROCESS® cannot be held liable for damages of any kind, whether tangible or intangible, which may result from a malfunction or improper use of the products sold. The same is true for any modifications to the products resulting from the manufacturers. The responsibility of VESI PROCESS® will, in any event, be limited to the amount of the order and cannot be questioned for simple errors or omissions which could have subsisted despite all the precautions taken in the presentation of the products.
In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the assistance: of a professional association of the branch, of an association of consumers or any other counsel of their choice.
It is recalled that the search for the amicable solution does not interrupt the "short time" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the appreciation of the Courts, compliance with the provisions of this contract relating to the contractual guarantee supposes that the buyer honors his financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence, good faith is always presumed in those who take the trouble to explain their situations.
In the event of a dispute, the customer will first contact the company to obtain an amicable solution.
Otherwise, the Commercial Court of Cannes is solely competent, whatever the place of delivery and the method of payment accepted.
XI. Guarantee
In all cases VESI PROCESS® cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of reception, the responsibility of VESI PROCESS® is systematically limited to the value of the product in question, value to its date of sale and this without the possibility of recourse to the brand or the company producing the product
In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). On condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the civil code); if the buyer applies to the courts, he must do so within a "short time" from the discovery of the hidden defect (art.1648 of the civil code).
You can contact customer service: 5 days a week (Monday to Friday inclusive) by email to contact @ vesiprocess.com (response within 96 hours)
XII. Legal information
It is compulsory to fill in the personal information collected for distance selling, this information being essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. Failure to provide information or incorrect contact information will result in the order not being validated.
In accordance with the Data Protection Act, the processing of personal information relating to customers has been declared to the National Commission for Data Protection (CNIL). The customer has (article 34 of the law of January 6, 1978 and law 2018) the right to access, modify, rectify and delete data concerning him, which he can exercise with VESI PROCESS®.
In addition, VESI PROCESS® undertakes not to communicate, free of charge or with consideration, the contact details of its customers to a third party.
Finally, the client consents without consideration and without condition that his business name, first name or that of his representative, the first letter of his surname or that of his representative, the district, the residence, the postal code, the city or locality and country, its comments are used for reference by VESI PROCESS®.